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Revolutionizing Restaurant Operations: Integrating AI-Powered Phone Answering with Your POS System
Over the past three years, the restaurant industry has undergone a digital transformation unlike any other. To navigate lockdowns, restrictions, and staffing shortages, restaurants widely adopted online ordering, delivery services, and sophisticated employee scheduling and benefits systems. Inflation and supply chain disruptions further fueled the adoption of inventory management software to optimize spending and resource allocation.
In 2025, the restaurant industry continues its recovery, facing ongoing challenges and opportunities. To thrive, restaurants must prioritize operational efficiency, enhance customer experience, and foster a sustainable work environment. Seamless integration of restaurant technologies is key to achieving these goals, saving valuable time and improving overall performance.
What Technology Improves Restaurant Operations?
Restaurant management solutions encompass a broad range of technologies designed to streamline operations. Here are some key examples:
- Restaurant Point of Sale (POS) Software: The core of any restaurant's operations, a cloud-based POS system handles order taking, kitchen communication, inventory tracking, and much more. A robust POS system is a game-changer for efficiency.
- Restaurant Answering Services/Cloud Call Centers (AI-powered): AI-driven virtual answering systems handle customer inquiries, provide human-like responses, and route complex calls to staff.
- Online Food Ordering Systems: Enable convenient ordering and delivery for customers.
- Online Reservation Platforms (e.g., OpenTable, Resy): Allow customers to book reservations and earn rewards.
- Restaurant Marketing Tools: Tools like email marketing, social media marketing, and advertising software help restaurants reach new customers and retain existing ones.
Six Use Cases for Integrating Your Restaurant POS with an Automated Phone System
- Streamline Ordering and Boost Sales: Many customers prefer ordering by phone. Integrating PREST's AI-powered virtual answering system with your POS enables seamless phone order taking without interrupting in-person service — often leading to repeat business.
- Free Up Staff for In-Person Customers: Phone calls during peak hours can disrupt service. PREST significantly reduces the number of calls staff need to handle, allowing them to focus on in-person guests. At PLNT Burger, three locations saved a combined 20 hours per month by using PREST to manage 245 calls.
- 24/7 Availability and Lead Capture: Customers call at all hours with reservations, catering inquiries, and general questions. Without a phone answering service, these calls often go to voicemail, resulting in lost business. PREST allows your restaurant to capture these opportunities—even outside operating hours—and directs callers to online options when needed.
- Instant Information Delivery: Holiday seasons bring a surge in call volume. PREST ensures callers receive up-to-date information on holiday hours, specials, wait times, online ordering, and reservations. This optimizes the customer experience and maximizes revenue during peak times.
- Improve Order Accuracy: Busy servers may misinterpret phone orders. PREST’s integration with your POS eliminates this issue. Orders are accurately transmitted to the kitchen, ensuring customer satisfaction—regardless of staffing levels.
- Data-Driven Optimization and Growth: Integrating PREST with your POS and other systems provides valuable call data. You can analyze metrics to track business health, refine operations, enhance customer experiences, and drive future growth.
Is managing phone calls a challenge for your restaurant?
Schedule a 10-minute demo to discover how PREST can help you increase revenue and streamline your operations.
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